Our Process

A structured path through productive uncertainty

The opening question can remain unfinished. Trust, shared context, and inquiry gradually shape a useful frame and a responsible next move.

How it works

What sensemaking looks like in practice

Complex institutional challenges are experienced differently across roles, units, campuses, and communities. Sensemaking creates opportunities to compare what participants are noticing, examine relevant evidence, surface assumptions, and build a more complete understanding of the conditions surrounding a challenge.

Participants develop enough shared understanding to identify promising directions. Differences, uncertainty, and open questions remain visible throughout the work.

The working cycle

Seven connected phases

The phases offer orientation and remain flexible. Learning at any point may send a team back to listen again, revise the frame, or reconsider what should be tested.

  1. Notice and Reflect

    What are we noticing?

  2. Understand

    Whose experiences and evidence do we need?

  3. Frame

    What condition are we trying to change?

  4. Generate Ideas

    What responses might fit what we learned?

  5. Prototype

    What can we test responsibly?

  6. Test and Iterate

    What happened, and what should change?

  7. Implement and Evaluate

    What support, evidence, and ownership are needed?

Return to an earlier phase when evidence, context, or understanding changes.

Equity and participation

Whose knowledge shapes the understanding?

Collective sensemaking depends on whose perspectives are present, whose knowledge is treated as credible, and whose participation is supported. The Collaboratory attends to differences in role, authority, access, and institutional experience so that shared understanding draws from perspectives across the institution, including those farther from formal decision-making.

Detailed Collaboratory sequenceSee how the Summer 2025 process unfoldedSix gatherings and follow-through

Summer 2025 and follow-through

The timeline follows the program’s learning sequence and facilitation moves across gatherings and continued support.

  1. June 25

    Huddle

    A three-hour virtual opening centered values, visual storytelling, a co-created Community Agreement, design thinking, and the shared problem context.

  2. July 7

    Intensive kickoff retreat

    A full day at the Trumbull Campus used ideation stations, Lotus Blossom, How Might We, If/Then statements, and stakeholder-and-value mapping.

  3. July 8–10

    Virtual intensive

    Three morning sessions combined research, Critical Friends feedback, empathy gathering, reframing, the Goldilocks Test, and Crazy 8s.

  4. July 14, 21, and 28

    Labs and change planning

    Weekly labs supported asset and power mapping, success indicators, bounded change plans, coaching, and revision.

  5. August 5

    Culminating learning event

    Participants reflected on values and progress, shared what they had tried and learned, gathered feedback, and clarified partnerships and next steps.

  6. Fall 2025–Spring 2026

    Post-process coaching

    Written feedback, team meetings, and continued check-ins supported implementation learning and the development of sustainable infrastructure.

The process in practice

Making perspectives and patterns visible

Participants move between individual reflection, shared inquiry, and visible records of the group’s developing understanding.

A participant adds a note to a wall of ideas during a collaborative inquiry activity
Gathering and comparing perspectives during the Kent State Regional Sensemaking Collaboratory Retreat, Summer 2025.
Colorful notes and hand-drawn diagrams capture patterns identified through group inquiry
A visible record of collective thinking from the Kent State Regional Sensemaking Collaboratory Retreat, Summer 2025.

Conditions for Thriving

Examine the experiences surrounding learning, contribution, and change.

The framework brings together relational and cultural, developmental and agentic, and structural and institutional conditions across student, faculty, and staff roles.

Relational & CulturalDevelopmental & AgenticStructural & Institutional
Explore the full framework

How the Collaboratory supports the work

Five design commitments

These commitments shape the process through which people examine the conditions, learn across roles, and carry ideas into practice.

Relational trust
Relationships that support candor and intellectual risk.
Accessible participation
Clear expectations and multiple ways to contribute.
Shared power
Meaningful influence over questions, interpretations, and decisions.
Protected learning
Time for reflection, feedback, revision, and uncertainty.
Implementation support
Coaching, recognition, leadership partnership, and resources.

Put the process to work

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